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Frequently Asked Questions


Q. Why should you choose Marc Elias Cleaning Services over other cleaning companies?

A. 1) Because we have 40 years of local experience

    2) Our proprietary 300 + point checklist which allows us to achieve an exceptional level of detail 

    3) Our pricing 

    4) Our highly trained professional staff’s extreme dedication to our client's satisfaction

Q. Am I required to provide any supplies or equipment?

A. We will provide all equipment necessary along with all cleaning supplies required, which are all eco-friendly.

Q. Do I have to be home during the cleaning process?

A. No, most of our clients actually are not. You can provide us with a key, which is carefully secured and controlled from our home office,     or you can leave a key in a secure place on your property. You can feel comfortable that the staff has been carefully screened, insured and bonded.

Q. Do I have to do anything before the cleaning team arrives?

A. We would appreciate that you remove any clutter, toys, etc. from the areas to be cleaned. 

Q. Who will clean my home?

A. All of our team members have been carefully screened, certified trained, are insured and bonded and have approved 1-9 immigration status. Many team members have been with us for a number of years. They are also uniformed and know not to eat, drink or smoke on your property. 

Q. What is included in your service?

A. What is included is mutually determined by both of us during your free consultation using our 300+ point checklist. As we walk through each room of your home we will determine what level of detail you want us to accomplish on each visit. As a full service company we are capable of doing whatever you want and need. We also offer a number of services that can be done seasonally, semi – annually or annually, such as carpet cleaning or window washing. 

Q. What is the cost?

A. The cost will be determined by the level of detail you want and the size of your home. Once those are determined, the cost will be consistent with each visit. Since we do not have to pay franchise fees, along with the efficiencies our experience has taught us, you will be very pleased with the value that we offer.

Q. How do I pay?

A. Most clients will leave a check or cash on the table for us when we visit. If you prefer, arrangements can be made to have the fee charged to your credit card.

Q. What if something is accidently damaged?

A. Our experience has taught us to be very careful around your possessions, so incidents almost never occur. If, however, something is accidently broken, all of our staff are insured and bonded. A no – hassle insurance claim can easily be processed. 

Q. What time will you be at my home?

A. Our first appointments typically start at 8:00 AM.  Our last appointment usually starts at 3:30 PM.  Our typical week is Monday through Friday, however, weekend appointments can be made if you prefer.  We will choose a day and time that works for you.  That time slot will consistently be yours except in the case of a holiday.

Q.What if I need to change my scheduled time?

A. A simple phone call to the office can create a new time for you, whether a one time situation or permanent.  At least a 72 hour notice is always appreciated.

Q. What if I’m not satisfied?

A. We offer the industry’s best guarantee.  Just call our office and let us know what you are not happy with.  Our team will rectify the problem within 24 hours.  If for any reason you are still not completely satisfied, any monies paid will be returned.

Marc Elias Cleaning Services
Phone: 415-459-4455
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